**Pattern Name:** Linkage Map Model
**Introduction:** In the final analysis, processes create products and services.
**Illustration:**
Deming's Business as a System process diagram, 1951.
**CONTEXT:** Reliable production of goods and services require reliable processes.
**PROBLEM:
**Process steps are often invisible.**
**Forces:**
**THEREFORE (SOLUTION):**
**Make all necessary processes visible.**
**Actions:**
Create linkage maps of the entire organization, including linkages (processes) to and from customers and suppliers.
**Consequences:**
**Known Uses:**
**CONNECTED PATTERNS:** **Supported Patterns:**
**Supporting Patterns:**